Refund policy

The Padel Progress Tracker is the only thing we sell, so this policy is about it. It is digital and reaches you the moment you pay. At checkout you ask for that immediate access, and with it the 14-day right to withdraw ends, so a tracker you have received is not refunded because you changed your mind.

When we do refund

If something is wrong (a file that will not open, a download that never arrived, a Google Sheets copy that will not make, a double charge) or the tracker is not what its page described, write to us. We fix it, and if we cannot, you get your money back. None of this takes away the rights the law gives you where you live.

How to ask

Reply to the receipt email from Paddle, or ask at paddle.net with the email you paid with. You can also write to us: [email protected]. The money goes back to the card or account you paid with, usually within 5 to 10 working days.

After a refund

We may switch off the files for that purchase. Your puzzles, your streak and everything else on the site stay as they are.

Who handles it

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, which handles refunds under its buyer terms. The Bandeja Lab is run by Mohab Tarek Abdal-fattah Metwally.

Last updated Saturday, 14 November 2026.